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While we do round-the-clock troubleshooting, we’re not just waiting for problems to arise. Our team is constantly seeking ways to maintain and improve clients' systems.
Sometimes that looks like proactive maintenance so that you don’t have to click ‘update later,’ a hundred times until it finally auto-installs. Sometimes that looks like the use of advanced software that monitors things like storage, memory usage, or services that are not running when they should be. And, sometimes that looks like a quarterly, comprehensive review of your IT strategy to ensure that we’re maximizing impact while minimizing costs.
With us, you’re not just another case number. We believe in a true partnership with our clients that allows us not only to solve problems or provide services but to think intentionally and creatively about how technology can be leveraged to enhance your business.
Partnerships take trust, that’s why we set clear internal metrics based on your needs so that we can hold ourselves accountable. While we believe in planning for success, we also believe in flexibility and continuous support – meaning that if we can do better by altering our course, we will.
While we do our absolute best to ensure that your IT systems run smoothly at all times, when things do go wrong, you can rest assured that our robust ticketing system and lightning-fast customer service team will be on the job ASAP. We offer remote and off-hours services to ensure that maintenance isn’t disruptive, and our user support is unlimited.
Our proactive patch management solution will ensure that your machines and network are as secure as possible. You can rest assured that your network is compliant and up to date. If an issue is with a vendor, we work directly with them to try and resolve it quickly.
If there’s something we mentioned here that you want to delve into deeper or something we didn’t delve into at all, let us know! All of our service lists and descriptions are non-exhaustive and we’re constantly evolving to offer the best experience possible.
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