We begin each engagement by creating internal metrics based on client goals and objectives
MEASURE + ANALYZE
We measure ourselves against those metrics regularly to see how we are measuring up and hold ourselves accountable
We make real-time adjustments to evolve and improve in order to best serve the needs of our clients.
Our comprehensive, all-inclusive managed services allow our clients to move from a reactive, frantic approach to a proactive, supported, intentional IT environment. Allow us to focus on your IT, so you can focus on your business. Our managed services offering includes:
Peace of mind knowing your systems are safe and operational. We use a collection of advanced services and software to proactively keep tabs on your systems—scanning for low disk space, high memory usage, and services that are not running when they should be.
Our proactive patch management solution will ensure that your machines and network are as secure as possible. Rest assured that your network is compliant and up to date.
We’ll act as your liaison with vendors. If a Covered Network Resource has a critical error, we’ll contact the manufacturer to try and resolve the issue. In the event of a hardware failure, we’ll create and RMA and manage the RMA process. When the replacement arrives, we’ll help you configure it.
We are maintaining and managing your systems before they create problems and create down-time for your business.
Our powerful ticketing system allows us to quickly receive, process and respond to service requests—helping us to deliver a better, user-centered service desk experience.
Our Virtual CIO consultants know your environment, work within your budget, and will oversee planning and strategic IT initiatives. We believe in strategy through collaboration.
Our live answer service desk engineers are friendly, reliable and professional. We are standing by with answers and solutions for your needs.
Remote and off hours service – We try to provide support in the least disruptive way possible.
As part of our managed services offering, we also include quarterly Virtual Chief Technology Officer (vCTO) visits. During this time, we work with our clients to identify opportunities for leveraging technology to further enhance operational effectiveness. We will also identify potential risks and devise mitigation plans, take part in strategic planning discussions to achieve business goals, support in annual budget forecasting and a wide array of other activities.
We share a vested interest in keeping your IT infrastructure performing today and ready for your future growth. The vCTO visits serve as IT strategy and planning meetings; focused on your business growth to help you prepare for what’s next.