Proactive Monitoring

Peace of mind knowing your systems are safe and operational. We use a collection of advanced services and software to proactively keep tabs on your systems—scanning for low disk space, high memory usage, and services that are not running when they should be.

Patch Management

Our proactive patch management solution will ensure that your machines and network are as secure as possible. Rest assured that your network is compliant and up to date.

Vendor Management

We’ll act as your liaison with vendors. If a Covered Network Resource has a critical error, we’ll contact the manufacturer to try and resolve the issue. In the event of a hardware failure, we’ll create and RMA and manage the RMA process. When the replacement arrives, we’ll help you configure it

Proactive Maintenance

We are maintaining and managing your systems before they create problems and create down-time for your business.

Robust Ticketing

Our powerful ticketing system allows us to quickly receive, process and respond to service requests—helping us to deliver a better, user-centered service desk experience.

Quarterly VCTO Visits

During this time, we work with our clients to identify opportunities for leveraging technology to further enhance operational effectiveness. We will also identify potential risks and devise mitigation plans, take part in strategic planning discussions to achieve business goals, support in annual budget forecasting and a wide array of other activities.

Unlimited User Support

Our live answer service desk engineers are friendly, reliable and professional. We are standing by with answers and solutions for your needs.

Remote and Off Hours Services

Remote and off hours service – We try to provide support in the least disruptive way possible.

Our list of services does not end here. We’ll adapt to your particular needs.